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logoFor the last 25 years NetSupport has been at the forefront of developing innovative solutions to aid in the management of desktop computers and their users. NetSupport products are available in over 90 countries worldwide and currently support over 13 million desktops, servers and mobile devices. All our products are available to download and try in your own environment without obligation and we will be happy to assist you with any questions you might have.

NETSUPPORT PRODUCTS

NetSupport Manager

logoNetSupport Manager delivers the very latest in remote PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. Gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.

Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single solution for remote support - without the need for a third party service or ongoing subscription costs. Adding to traditional 1:1 remote control capabilities, NetSupport Manager excels as a 1:many solution; from monitoring multiple systems in real-time, to showing the operator screen to multiple recipients for training, to file distributions across the network.

NetSupport Manager offers comprehensive multi-platform support from Windows, Mac, iOS and Android to any Windows, Mac, Linux and Google Chrome OS devices.

Key features include:

Environment
  • Browse, locate and connect to all systems across your LAN, WAN or over the internet.
  • Fully integrated remote deployment utility.
  • Connect over TCP/IP or HTTP protocols. (legacy support provided for IPX and NetBIOS).
  • Communicate over LAN, WAN, Internet, PSTN, ISDN or mobile connections.
  • Support for 64bit processors.
  • Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.
Remote Control
  • Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution, network protocol or operating system.
  • Optimise the Remote Control colour quality when managing systems over very slow connections.
  • Monitor the screens of all connected systems with real-time thumbnails. Mouse over a selected PC to zoom your view.
  • Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console.
  • Show your screen, a selected monitor or just a selected application to any number of connected computers for real-time instruction.
  • Annotate your screen with a range of drawing tools during a Remote Control session or Show session.
  • Full Text and Audio Chat and Messaging between two or multiple systems.
  • Full Audio Chat during a Remote Control session.
  • Capture screenshots during a session for future reference.
  • Record screen activity to a video "replay file" for training or security.
  • To aid both training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.
Support Tools
  • Gather a full Hardware and Software inventory from the Client PC to aid in remote support.
  • Gather details of all hotfixes installed on the Client PC.
  • View and Control applications, processes and services running on the Client.
  • Remotely edit the registry of a remote system.
  • Launch a local command prompt from the remote system on your PC.
  • Remotely Power On / Off, Log On/ Off or Reboot a Client PC.
  • Request Help - users can create help requests that can be directed to all or specific Control systems based on custom criteria.
  • Support for Intel vPro technology is also provided as standard.
  • Identify the approximate location of a remote device and automatically group by region.
Move Information
  • Transfer files between the Control and Client computer, synchronise folders and more.
  • File Distribution - Drag and drop files from the Control PC to any number of connected systems in a single action.
  • Identify and access folders currently in use on the Client PC within the File Transfer tree view.
  • Remotely launch applications on remote computers.
  • Capture and redirect the remote computer's print queue to the Control PC.
  • Copy the content of the clipboard between Control and Client PCs.
Flexibility
  • PIN Connect feature enables a technician to instantly locate a user anywhere across the enterprise, simply by both parties entering a matching PIN code, via a central PIN server module.
  • A full scripting and scheduling suite to automate tasks.
  • Auto-Group systems based on pre-defined criteria, including Operating System, Geolocation, Case Type and Client version.
  • Touch-enabled UI for use on Windows tablets, including portrait and landscape display modes.
Security
  • Full data encryption options from 56bit DES to 256bit AES encryption.
  • User acknowledgements and encrypted passwords.
  • Security keys to make your copy of NetSupport Manager unique and incompatible with other copies.
  • Integrate directly with NT administration and authenticate connections directly.
  • Active Directory integration and AD templates provided for enterprise-wide policy management.
  • Profiled functionality allows different features to be disabled depending on which user is attempting to connect to a selected PC.
  • Full event and history logs, including integration with OS event logs.
No Extra Cost
  • All features in NetSupport Manager are included as standard.
  • NetSupport School - Instruction and Training suite is provided F.O.C.

* The 'Control' is the PC that views/takes over a PC. 

* The 'Client' is the PC that is being viewed or taken over.

NetSupport Manager Brochure
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NetSupport School v12 is an award-winning classroom management software that allows teachers to instruct, monitor and interact with students individually, as a set group or as a whole class. Combining advanced classroom PC monitoring, real-time presentation and annotation tools, with an innovative customised testing suite, internet and application control, automated lesson plans, printer management, instant messenger control, content monitoring, desktop security and a new audio monitoring feature, the latest version of NetSupport School rises to the challenge and requirements of today's modern classroom. Combining the ability to deliver content, simultaneously monitor all student PCs and work collaboratively, ensuring that complete student attention and focus is maintained at all times.

It includes a new and unique student and peer assessment module, a wealth of new features for technicians, a new tablet version for teachers, added platform support for Windows 8 and Google Chrome OS and improved file transfer and video performance. Built around current teaching practices for the continual assessment of learning, the new Question and Answer module is an exciting addition to NetSupport School's range of assessment and collaboration tools. With existing features such as the custom Test Designer and instant Student Surveys already giving teachers the ability to electronically assess student attainment, the new module is further proof that NetSupport has taken note of current classroom challenges. The module allows teachers to verbally ask questions to the whole class, gauge student answers and understanding, introduce new questioning styles to the lesson (such as basketball questioning) and develop peer assessment opportunities, as well as track rewards against both the individual and, where appropriate, teams.

What’s New

Version 12 of NetSupport School sees the introduction of an entirely new, native Teacher App for Windows 10. The App is designed to leverage the benefits of mobile teaching on Windows 10 touch-enabled devices and introduces a fresh user-optimised interface.

Features within the new Teacher App include: sharing lesson details, objectives and outcomes; a student register; monitoring of screens; student help request; and more. Enhanced Internet metering and control is provided, including support for the new Microsoft Edge browser as well as application metering and control of both desktop and store apps. To further leverage close integration with Windows 10, teachers can remotely launch Office 365 apps, amongst others, and remotely open websites and browser-based curriculum resources from the teachers “launchpad”.

To assess student progress and understanding, NetSupport School’s unique Question and Answer module (Q&A) is provided, allowing for a variety of questioning styles and tools - verbal and basketball; random, first to answer; team-based student selection; peer assessment and gameshow-style. A quick survey tool is also included to support an end of lesson plenary.

Classroom resources and content can be distributed to all students seamlessly with the inbuilt File Transfer mode. The new native App is provided as a complementary component to the traditional NetSupport School desktop application.

The NetSupport Teacher App is available for download from the Windows Store.

The NetSupport School Student software also features a number of low level enhancements to ensure full compatibility with Windows 10, support for the latest browser technology and improvements for use by students on touch-enabled devices.

Classroom Instruction & Management

NetSupport School is the class-leading training software solution, providing teachers with the ability to instruct and visually/audibly monitor, as well as interact with their students, individually, as a pre-defined group or to the whole class. Rising to the challenge and requirements of today's modern classroom, NetSupport School provides the ability to deliver lesson content, simultaneously monitor all student PCs and work collaboratively, ensuring that complete student attention and focus is maintained at all times. There are no hidden extras, all features are included as standard including a customised testing suite, dedicated technician console, digital student revision aids, lesson planning tools and the option for teachers to reward students for good effort.

Overview

The need for managing the use of technology in today's modern classrooms has never been greater. PC-savvy students present several challenges to teachers who are required to maximise the benefits of computer-led instruction, ensuring students are spending time on assigned tasks rather than allowing them to use the equipment as an extension of their social life!

NetSupport School helps teachers and trainers improve the efficiency of ICT teaching by centrally instructing students on their computer. Maintain student focus by monitoring application and web usage, track language lab audio activity, improve support through online help and chat requests and save time by automatically sending and collecting work files or quickly polling the class and showing instant results.

With educational budgets under increasing pressure, NetSupport School enables schools, colleges and training institutions to maximise the return from the IT infrastructure already in place.

NetSupport has formed many strategic alliances with industry leaders. By working together, our mutual customers will experience greater integration and interoperability of our products.

Benefits

Save Money

There are practical ways you can save money with NetSupport School installed, such as powering on or off all the classroom computers from the teacher's PC. No more accidentally left on computers and you don't have to check them all individually to make sure they are all turned off. Printer management can also be controlled centrally, meaning no more unnecessary paper wastage or unauthorised printing. Reducing the load on the network can also be a major contributor to reducing power consumption and therefore impacting the school's bottom line both in power and time.

Save Time

For teachers, there are many time-saving benefits in NetSupport School, from turning multiple PCs on or off to monitoring 30 PCs from one central point. NetSupport School also helps technicians save time by remotely responding to problems and fixing them immediately and securely. Network monitoring is made easy with the Technician's Console and provides a whole school view; grouping computers by classroom, highlighting computers that are currently connected to teachers, as well as providing the all-important real-time status of each computer.

Collaborate

Collaborative learning is a situation in which two or more people learn or attempt to learn something together and NetSupport School has been specially designed to facilitate this. Collaborative learning is promoted by Ofsted in the UK and NetSupport School takes this into consideration not only with its support for Ofsted best practice, but also with the provision of dedicated features to aid in the delivery of Assessment for Learning (AFL) in the classroom. Working together in a class will promote discussion, team work and problem solving abilities.

Environment

Being in full control of the classroom printers will have an immediate environmental impact on paper usage within the classroom. NetSupport School also provides a View/Set Power Management policy for students and teachers, allowing you to set a Windows update policy for PCs so you can choose the cheapest time of the day to update. In addition, as a teacher, you no longer need to hand out paper; you can push your electronic document out to the whole classroom in one go.

eSafety

NetSupport School delivers all of the key features required to allow a school to monitor pupils' online behaviour, ensure teacher access is available and assistance can be requested by any student - plus educate them about the risks and responsibilities of using the internet. NetSupport School is also designed to integrate with NetSupport Protect to shield computers from unwanted or malicious changes and control access to removable media such as USB devices - as well as combine with third-party products like Securus to create even broader e-safety profiles.

Best practice

Many of the features in NetSupport School are specifically provided in line with Educational recommendations and accepted "Best Practice". NetSupport School includes the provision of lesson details and expected outcomes visible to all students and Student Journals delivering a full contextual record of key content for any lesson (and a valuable resource for absent students). For effective assessment in the classroom, the unique Q&A mode in NetSupport School provides for quick and easy 1:1, Peer and Group assessment tools. Groups and Group Leaders features facilitate differentiation in the classroom; silent help requests and keyboard monitoring allow for effective student safety when coupled with Internet, Messenger and Application controls.

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NetSupport DNA - Product Overview

A) CORPORATE

DNA

NetSupport DNA - IT Asset Management

A suite of easy-to-use tools for managing and supporting IT assets across a corporate network.

NetSupport DNA features a wealth of components including: automatic discovery of devices; hardware and software inventory; change tracking; and user and software licence management. Building on the flexibility of a single solution, NetSupport DNA also includes as standard: energy monitoring; power management; USB endpoint security; printer monitoring; application and internet metering; a flexible alerting suite; and an easy-to-use software distribution module. NetSupport also offers optional service desk and remote control modules.

NetSupport DNA is designed first and foremost to be easy to install and use. Download a free 30-day trial and you can be operational within 30 minutes − without the need to use third-party services or send any of your data outside of your network.

With NetSupport DNA You Get The Full Picture

Overview

A complete ITAM solution for the effective management of the enterprise. NetSupport DNA delivers a full suite of features to help support the management and maintenance of IT assets − saving time, money and resources, whilst increasing productivity and enhancing security.

NetSupport DNA is designed to be easy to install with ease of use at the heart of each feature. With the flexibility to scale with your business needs − from a single SME through to larger multi-site implementations − without breaking the IT budget.

So how does a single solution manage to do all that? – Please click here to know more !

IT Asset Management (ITAM)

The IT Asset Management function is the primary point of accountability for the life-cycle management of information technology assets throughout the organization. Included in this responsibility are development and maintenance of policies, standards, processes, systems and measurements that enable the organization to manage the IT Asset Portfolio with respect to risk, cost, control, compliance and business performance objectives as established by the business.

IT Asset Management is an integrated approach that works with all departments that are involved in the procurement, deployment, management and reporting of IT assets.

ITAM business practices and NetSupport DNA have a common set of goals:

  • Uncover savings through process improvement and support for strategic decision making.
  • Gain control of all inventory across the enterprise.
  • Increase accountability to ensure compliance.
  • Enhance the performance of assets and their life cycle management.
  • Risk reduction through standardization, proper documentation and loss detection.

For more information kindly click here

NetSupport DNA brochure for more information

Kindly check the brochure for more information

NetSupport ServiceDesk

Service deskThe availability of mission critical systems is key to the success of any modern organisation and to the productivity of the staff that use them. Ensuring this is the case relies on the ability of your IT support team to deliver an effective and timely response to issues as they arise.

NetSupport has over 25 years' experience helping corporate and education customers implement effective service management practices through its range of compatible Desktop Management solutions. Available to purchase as either a standalone solution or used in conjunction with NetSupport DNA and NetSupport Manager (complementary IT asset management and PC remote control solutions), NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges.

Supporting the essential ITIL processes – Incident, Problem, Change and Service Level Management - NetSupport ServiceDesk ensures your support team can effectively manage customer expectations and minimise the amount of system downtime.

With a fully customisable and intuitive browser-based interface that supports both desktop and mobile platforms, robust workflow processes, a wealth of management reports and a customer-friendly self-service portal, NetSupport ServiceDesk is guaranteed to take the strain out of service delivery!

Key features include:

Browser-based

With the server installed on any Windows PC and utilising Microsoft SQL Server technology, NetSupport ServiceDesk can be accessed through a web browser by any user from their desktop or mobile device.

Incident Management

The key to effective Incident Management is being able to minimise the impact on day-to-day business operations, restoring normal service as quickly and efficiently as possible. NetSupport ServiceDesk's automated workflow processes help you achieve this by delivering the following as standard:

  • Customers can log incidents on-line and review current status in real time.
  • Automated Incoming/Outgoing email processing.
  • Automatic assignment of incidents to operators based on pre-defined customer rules for either Problem Type or User Type.
  • Automatic escalation of incidents based on customer-specific rules.
  • Structured notes history for an incident with source identifiers (telephone, email and more) for each additional entry within the item's lifecycle.
  • Use in conjunction with NetSupport DNA to retrieve a full Hardware and Software Inventory for each user's system.
  • Attach, store and associate files to an incident.
  • Avoid duplicating effort by connecting multiple related incidents.
  • Automatic priority assignment for new incidents.
  • Accurate recording of time spent dealing with incidents.
  • Prioritised Help Requests for users and incident types together with easy operator allocation.
  • Help Request logging with customisable categories for easy input.
  • Pre-populated incident templates.
  • Pre-populated solutions database enables customers to search for an answer before they log an incident.
Problem Management

The key to successful Problem Management is being able to reduce the volume of incidents being logged in the first place. NetSupport ServiceDesk enables you to proactively investigate and resolve the root cause of issues, leading to:

  • Improved reliability of Services.
  • A reduction in the volume of reported incidents thus lightening the load on your Service Desk.
  • Delivery of permanent solutions rather than constant workarounds.
  • Improved customer satisfaction.
  • Increased knowledge within the service desk.

Problem Managers can utilise a range of tools, including report dashboards and advanced searching, to help them identify trends and link related incidents to a problem. Once a resolution is found, the relevant incidents are automatically closed.

Change Management

NetSupport ServiceDesk helps you introduce a set of defined methods and procedures for the efficient and prompt handling of change requests. Automated workflow processes ensure appropriate communication, reporting and approval mechanisms are in place at each stage of the lifecycle.

Escalations & Notifications
  • Send Email Notifications using fully customisable email templates.
  • Automatic escalation of incident based on customer-specific rules.
User Management
  • Active Directory synchronisation.
  • Allow end users to generate ServiceDesk logon accounts or restrict generation of end user accounts to Administrators and ServiceDesk operators.
  • Import user departments and companies from other systems into NetSupport ServiceDesk.
  • Assign ServiceDesk operators to specific Companies and Departments in the user hierarchy.
  • Pre-define the members of a Change Advisory Board (CAB) for each category of change request.
Reporting

Information is key and one of the main principles of NetSupport ServiceDesk is to offer you the means to capture comprehensive statistics, ensuring you are fully informed in order to make effective decisions.

However, the data gathered must be made available in an intuitive and user- friendly format, otherwise the efficiency benefits gained from implementing NetSupport ServiceDesk will be cancelled out by the time spent filtering this information and manipulating it into a useable format.

NetSupport ServiceDesk offers great flexibility

The reports dashboard enables you to manipulate data to suit your specific needs. On-screen results are provided in a tabular and/or bar and pie chart format. Multiple reports can be presented side by side for easy comparison. This option is backed by a set of common status reports provided as standard with the product. You can even create your own reports (containing HTML, text and supporting graphs) using the intuitive "drag & drop" custom report designer.

Customisation

As every organisation is unique, possessing different requirements, NetSupport ServiceDesk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your organisation.

  • Custom Data Designer allowing for customised data fields.
  • Profiled Operator access and customised functionality.
  • Streamlined creation of a solutions database to aid future help requests.
  • Use the intuitive design tool available to administrators to add custom data items to records.
  • Custom report designer.
  • Personalised "Home" page based on each operator's individual requirements.
  • Personlised "Exit" pages.
  • Multi-lingual user interface.
Integration

NetSupport ServiceDesk integrates seamlessly with other NetSupport and 3rd party Network Management solutions to provide you with the range of complementary tools you need to provide a complete support offering:

  • Direct integration with NetSupport DNA Asset Management Suite.
  • Direct integration with NetSupport Manager Remote Control.
NetSupport ServiceDesk Brochure
NetSupport ServiceDesk infographic

NetSupport Assist

assistNetSupport Assist is a focused classroom management software solution that ensures teachers have the tools they need to monitor, engage and collaborate with their students. For Mac® or Linux classrooms − and compatible with NetSupport School, the market-leading solution for Windows − NetSupport Assist provides a complete solution for mixed platform environments.

Benefiting from NetSupport's 20+ years supplying market-leading solutions to education, NetSupport Assist rises to the challenge and requirements of today's modern classroom.

Key features include:

Conectivity and Performance

Delivering secure connectivity with student machines across both wired and wireless networks, NetSupport Assist can be easily configured to locate 'students' wherever they may be and without compromising network performance:

  • Flexible range of options for connecting to the required student machines: assign machines to a designated room; or, dependent on the naming convention used for your machines, a fixed list of machines or match by partial machine name.
  • Locate machines across any number of TCP/IP subnets.
  • Accelerate Browse option available when searching for a large number of machines.
  • Low Bandwidth Mode available for network environments where low data usage is a priority. Ideal for optimizing wireless network performance.
Central Class Management

NetSupport Assist provides the tools a teacher needs to centrally manage machines within their classroom - at the start, during and after a lesson:

  • Power On or Off all classroom computers from the teacher PC.
  • Find out exactly who is in your class using the Student Register feature. Request standard and custom information from each student at the start of class.
  • Use thumbnail layouts so the teacher machine represents the layout of the physical classroom.
  • Blank student screens to gain attention.
  • Lock one or many students' keyboards and mice when instructing.
  • Automatically reboot and reconnect to student PCs.· Perform a remote log off on all machines.
Instruct and Collaborate in real time 

Maintain a focused and engaging learning environment with NetSupport Assist's real-time presentation and collaboration tools:

  • Transfer files to and from a selected PC in a single action using a drag and drop interface.
  • Hand out and automatically collect files with each student's details appended.
  • Avoid the need for expensive display equipment and ensure student focus during a presentation. The Show feature lets the teacher show their screen to all or selected student screens.
  • Deliver your presentations optimized for wireless networks.
  • Open a discussion session that all or selected students can join, enter their comments and share with the rest of the class.
  • Use the Message option to send important lesson information or alerts to all or selected student machines. Decide how long the message should be displayed.
  • Find out if your students have understood the content covered during the lesson by conducting an instant survey. Send a custom question along with pre-defined or custom responses to all or selected students. Instantly see all responses and a summary for the class.
Central Monitoring and Control of workstations

Ensure your classroom technology is being used for appropriate lesson-related research!· Monitor the entire class in a single view. Real-time and scalable thumbnails of each student desktop give you an instant view of what each student is currently doing.· Optimize network performance by increasing or decreasing the thumbnail refresh rate.

  • Zoom in for an optimized high-definition view of an individual desktop.
  • Overlay additional information to highlight the active application or active website.
  • Switch from Thumbnail to Detailed View for a more in-depth list of the applications and websites currently in use across the class.
  • With a single click you can block the internet if inappropriate sites are being accessed or simply to stop students being distracted during a presentation.
  • Active website details are only supported on the Mac platform. The Remote Control option can be used to view actual desktop activity.
Powerful Remote Control

Remotely view an individual student's screen to provide direct and discreet 1:1 support:· Choice of remote control modes allows you to share control of or discreetly watch the selected student's workstation.

  • Send a message to the selected student's screen.
  • Conduct a two-way chat session with the selected student.
  • Screen Capture feature enables the teacher to take a snapshot of the currently viewed student screen, saving the image in a file for later review along with the machine and student details.
  • Power On or Off all classroom computers from the teacher PC.
Support Tool

Teachers rely on the availability of their classroom computers. In the event of a system issue you therefore need the school technician to get you up and running as soon as possible.

With the NetSupport Assist 'Support Tool' you can supply all the system data the technician needs to help diagnose and fix the problem. The Support Tool is a small utility installed on each machine. With one click the problem machine is interrogated and the system files, processes and log files are saved in a file that can be supplied to the IT technician.

Wired and Wireless Support

NetSupport Assist is fully optimized for use with both wired and wireless networks. The philosophy for managing computers in a wireless environment is to maximize performance without compromising the network or the devices servicing it.

With that in mind, NetSupport Assist provides a specific low-bandwidth mode that allows data throughput to be matched to the wireless network and access point speeds when performing a real-time show to a class.

NetSupport Assist Brochure

NetSupport Notify

NotifyNetSupport Notify is the simple, low-cost one-way messaging and alerting tool that enables an administrator to communicate instantly with desktop users across any size or type of organisation.

Send routine notifications or urgent alerts to selected or all desktops (Windows, Mac or Linux) or large information panels from a Windows PC or Android/Apple iOS device.

Unlike typical LAN-based messaging solutions, NetSupport Notify provides a dedicated local notification gateway(s) that allows seamless message delivery across multiple network segments or dispersed sites without the need for network modifications or switch configuration.

A true mass notification system.

Instant Messaging, e-mail, internal Intranets and RSS feeds are all passive forms of communication that rely solely on the user to look for and read information...when they choose. NetSupport Notify delivers the information instantly and ensures the user's attention is gained. It is impractical and costly to attempt to contact all users by phone with news or alerts, e-mail does not ensure any level of immediacy and news feeds are only useful if users are actively looking for information. NetSupport Notify offers the only direct, instant-contact, mass communication method....offering instant delivery to all or specific groups of users.

The philosophy of NetSupport Notify is to provide a simple and effective solution to allow administrators within an organisation to reliably deliver key notifications to all users across an enterprise without concern for network topology and to provide accurate records of message delivery and acknowledgement.

Unlike typical LAN-based messaging solutions, NetSupport Notify provides a dedicated local notification gateway(s) that allows seamless message delivery across multiple network segments or dispersed sites without the need for network modifications or switch configuration. A true mass notification system.

Key feature highlights when sending notifications from a Windows Console:

Instant Message Delivery Across Platforms
  • Send alerts and notifications (up to 500 characters) instantly to any Windows, Mac and Linux desktop from a Windows PC operator console.
  • Send messages "full screen" to unattended devices such as large digital public information screens, with appropriate timeout.
  • Send targeted alerts dynamically to selected users/devices, specified departments or all computers.
  • In time-critical situations, send a pre-configured "emergency response" message by typing a hotkey combination.
  • Real-time message preview before delivery.
  • Supports unlimited number of connected user desktops.
  • Include clickable links to websites and network resources (UNC paths) in the body of the message.
  • Support for Terminal Server / Citrix clients.
Customisation
  • Prioritise each message with clear and concise message types - News, Alert, Technical, Critical, Message.
  • Customise alert and font colours and include organisation logo in all notifications.
  • Include custom audio alerts and supporting sounds with each notification. The sound can be repeated every five seconds to really grab attention!
  • Flexible delivery options - auto close after XX seconds, close on user acknowledgement.
  • The same message can be sent to multiple sites, each carrying different local branding.
  • NetSupport Notify is available in a range of localised languages.
Pre-schedule Alerts
  • Schedule routine alerts to run at fixed times or dates: hourly, weekly, daily, even every xx minutes.
Reporting and Tracking
  • View Notification HistoryView full alert history, view and amend current scheduled alerts and export delivery results.
  • Central audit log and detailed reporting of all messages sent, received and acknowledged.
  • Specify the length of time that notifications are stored and accessible for reporting.
Security and Active Directory Integration
  • Unique security codes limiting access to only authorised Agents and Consoles.
  • Integrate within existing systems via the supplied browser-based notification template and COM object.
  • Agent configuration can be centrally managed via Active Directory (AD) policies or similar.
  • Control ability to send alerts by Active Directory policy.
  • No need for router changes or support for broadcast UDP.
  • Easy to install with MSI installer or by utilising supplied deployment utility or Active Directory.
Web Interface

In addition to the installed desktop notification console shown above, alerts and notifications can also be sent via the supplied web component. Once installed centrally, authorised users can initiate notifications directly through their web browser.

NetSupport Notify also provides an interface for integration with existing systems.

Notification Server

NetSupport Notify is based around its unique Notification Server technology. Installed on any Windows Server/Desktop, the Notification Server manages connections to all desktop agents and ensures immediate delivery of all alerts.

The Notification Server controls all agent and console connections and authenticates these against unique user-defined accounts and security keys, making certain that the system is only used by authorised staff.

NetSupport Notify also includes redundancy, allowing multiple Notification Servers to be implemented ensuring if one is unavailable at any time, agent connections will automatically switch to the next available server. You can use as many Notification Servers as you want and they are included for free in the standard licence cost. Alerts can be sent to one or multiple Notification Servers simultaneously.

NetSupport Notify Mobile Console for Android/iOS

The NetSupport Notify Mobile Console for Android and iOS gives you the freedom to communicate with your Windows, Mac and Linux desktop users or unattended information displays on the move from an Android tablet/smartphone or iPad, iPod or iPhone.
Free to download from Google Play, Amazon App Store and iTunes, the Mobile Console allows you to send instant alerts and notifications to existing NetSupport Notify users via your established Notification Servers.

Key features when sending a notification from an Android/Apple iOS device:
  • Send alerts and notifications to Windows, Mac and Linux desktops from any Android or Apple iOS device.
  • Send full screen notifications to unattended digital public information displays.
  • Prioritise messages and alerts with clear and concise message types.
  • Support for clickable URLs in alerts.
  • Flexible delivery options: auto close after XX seconds, close on user acknowledgement.
  • Send targeted alerts dynamically to selected departments or all computers.
  • View full alert history.
  • Unique security codes limiting access to only authorised Agents and Consoles.
  • Send alerts to one or multiple Notification Servers simultaneously.
  • Available in a range of localised languages.
NetSupport Notify Brochure
NetSupport Notify Infographic

NetSupport Protect

ProtectThe number one choice of IT administrators and technology coordinators to protect Windows® operating systems and desktops from unwanted or malicious changes, NetSupport Protect helps provides a secure, reliable and productive computer environment.

With its extensive list of security features and intuitive format, IT administrators can use NetSupport Protect to guarantee that users are getting the most beneficial use of their computing experience, while safeguarding both the configuration and content on their systems.

Prevent users from deleting critical files and applications, making unauthorised changes to the desktop, saving or using unauthorized programs and harming the operating system. For added peace of mind, the product also offers integrated hard disk protection and recovery so if an error should occur, you can perform a full system restore quickly and transparently.

With NetSupport Protect, you can feel confident that unauthorised changes to a system, whether accidental or malicious, won't become an issue or impact on the productivity of your office PCs or computer lab.

Key features include:
  • Disable access to the Windows Store.
  • Prevent uninstall from Windows 8 Start Menu.
  • Restrict user-defined apps for Windows 8 from running.
  • Prevent copying, deletion and renaming of files and folders.
  • Hide folders and restrict creation of defined file types.
  • Restrict changes to the desktop, taskbar and system settings.
  • Restrict shutdown, logoff, lock and password changes.
  • Protect the operating system and computer settings.
  • Lock control panels, task manager, command prompt and registry.
  • Restrict user-defined applications from running.
  • Restrict available network drives, drive mappings and network neighbourhood.
  • Prevent access to windows systems tools.
  • Prevent web browsers from running.
  • Restrict creation and deletion of system printers.
  • Control access to USB and CD/DVD devices.
  • Either disable USB storage devices, allow read only or prevent application launch.
  • Prevent users from installing unauthorized software.
  • Apply policies to all users, or exclude specified accounts.
  • Share security configurations across a network.
  • Centrally deploy NetSupport Protect across your LAN/WAN to all computers.
  • Centrally manage and update security configurations.
  • Integrated roll back and recovery technology.
  • Compatible with NetSupport School classroom management.
NetSupport Protect Brochure
NetSupport Protect Infographic
NetSupport Protect video

Contact us : netsupport@logicqatar.com